Delivery is available for 110 countries:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyers responsibility.
Order Processing: We start the order processing next day after payment. Before shipping the order we carefully check the correctness of the selected products. In case of need, we would recommend you to change or add some items. It is very important for us you choose the right products and can correctly use them. If the order isn’t correct we will contact you by e-mail or phone for further clarification. In case there is no need order clarification, we send the parcel next day after order placement. After the parcel is out, we send an e-mail with the parcel number and tracking link. You can also check the status by loging in to your personal cabinet
Delivery: We use Israel Post Office services and EMS / DHL for express shipping.
- Please make sure you enter the correct shipping address, e-mail and contact number. In case of a reshipment of the order due to an incorrect address, shipping costs are paid by the customer.
- From the moment parcel has left Israel, we can’t influence the post service in your country.
- The customs duties should be paid by the customer (in case of need). Customs taxes and terms and conditions for importation goods to your country are the buyer’s responsibility. For more information regarding your country’s customs policies, please contact your local customs office.
Please go to ‘Delivery Information’ list to learn more about delivery in different countries.
Return/Exchange: We will provide instruction on where to return/exchange your item(s). Please note that we can exchange or take back goods only in original packaging without any damage. You should send the product(s) within 60 days of receipt. Exchanges may take up to ten business days to process after we receive the tracking number for the returned goods.
Roman-Royal Dent Ltd. Company, VAT 515737922 Is Located In Ashdod, Israel
Please Call Us Sunday-Thursday 8:30 AM – 8:00 PM Local Time (23PM-10AM PT)