Shipments and returns
Please note: The cancellation terms of the transactions are subject to the Israeli Consumer Protection Law.
1. Important notice
In case the listing has some different options to choose from (size/type/length etc), your choice needs to be provided while ordering. After payment is made, the order is being processed and prepared for shipping within 24h, you can still message us and ask to make a changes, however, we try to ship orders as fast as it's possible to minimize the overall waiting time, so in case no message was received during the preparation, we will ship your order using the most popular sizes and configurations.
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check your country's customs office to determine what these additional costs will be prior to buying.
We believe that service speed is very important. In most cases, the item will be dispatched within one business day after payment received.
Please note, that in Israel, working days are from Sunday to Thursday, Friday and Saturday are considered as holidays.
Default mail service that we use for the shipment is Israel Post: Regular / Priority Mail. This option is provided free of charge - small value orders are sent by regular airmail - it has the same speed as a registered post, but passes customs more smoothly and doesn't request an authorized person signature request upon arrival.
The only drawback of it is a lack of tracking option. But our customers are protected by "no matter what" guarantee: if items are not arriving in the suggested timeframe, you receive a full refund.
Average shipping time is 2-4 weeks, for your country specific delivery time based on a previous experience, feel free to ask us.
Express Shipping upgrade is possible in most cases. The DHL/EMS service provides 3-5 business days parcel arrival with guaranteed door-2-door delivery and immediate tracking option. The price addition depends on the order volume and destination country, starting with as low as 79usd. Please contact us for more info and a shipping price offer.
Being medical devices seller is a great responsibility. That's why every item in your order is checked prior sending.
If, due to unexpected circumstances, you received a damaged or defective item, please contact us immediately, using message system, or contact numbers provided in the leaflet inside a parcel. Full and immediate refund/exchange is guaranteed. Same in case there's a mistake or missing items in the order.
We strive to exceed all your expectations and believe you will be satisfied with your purchase. You can return your bought item for up to 28 days from the date of delivery. In case the item is returned for any other reason besides mentioned above, you are responsible for the return shipping charges. The item needs to be returned in its original packaging and in unused condition.
No refund will be issued if the product shows signs of use or there are missing parts.
Thanks for understanding.